While some people are smirking and thinking “that was fast”, I am more along the lines of “what did you think was going to happen.” Nearly 24 hours after we told you yesterday, that Verizon was going to charge its customers a $2 convenience charge for one-time payments made either online or by phone, Verizon has decided to scrap that idea.
Although many things changed for Verizon within that 24 hour period: mass media got wind of the charge, customers spoke out and the FCC decided it was going to launch an investigation into the reasoning behind charging customers a fee to make single payments online. We get it, Verizon wants people to use either their auto-bill pay function or use those “pay your bill” options offered by most banks.
“At Verizon, we take great care to listen to our customers,” Dan Mead, president and chief executive officer of Verizon…
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